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help desk
Servicio de asistencia
help desk, helpdesk [americ ˈhɛlp ˌdɛsk, Brit] SUBST
help desk → helpline
helpline [americ ˈhɛlpˌlaɪn, Brit ˈhɛlplʌɪn] SUBST
desk [americ dɛsk, Brit dɛsk] SUBST
1. desk:
desk atrib calendar/lamp
desk atrib calendar/lamp
2. desk (service counter):
3. desk JORNAL:
4. desk (in orchestra):
I. help [americ hɛlp, Brit hɛlp] VERBO trans
1.1. help (assist):
so help me God formal
y que Dios me asista formal
to help sb (to) + infin
ayudar a alguien a  +  infin
1.2. help:
help + adv compl
ayudar a  +  infin
2. help (avoid, prevent) usu neg or interrog:
3. help (serve food, goods):
to help sb to sth
servirle algo a alguien
II. help [americ hɛlp, Brit hɛlp] VERBO intr
help person/remark:
help tool:
to help to + infin
ayudar a  +  infin
III. help [americ hɛlp, Brit hɛlp] VERBO reflex to help oneself
1. help (assist):
2. help (resist impulse):
3. help (take):
to help oneself (to sth)
IV. help [americ hɛlp, Brit hɛlp] SUBST
1.1. help U (rescue):
as interj help! he's drowning
¡socorro! or ¡auxilio! ¡que se ahoga!
1.2. help U (assistance):
you're a (fat) lot of help irón
there's no help for it (but to + infin)
no queda más remedio (que  +  infin)
¡pues vaya ayuda! irón
that's a great help! atrib file/button COMPUT
2. help U:
I. help out VERBO [americ hɛlp -, Brit hɛlp -] (v + o + adv, v + adv + o)
II. help out VERBO [americ hɛlp -, Brit hɛlp -] (v + adv)
desk [desk] SUBST
1. desk (table):
2. desk (counter):
3. desk (section of a newspaper):
I. help [help] VERBO intr
1. help (assist):
2. help (make easier):
3. help (improve situation):
II. help [help] VERBO trans
1. help (assist):
to help sb with sth
2. help (improve):
3. help (contribute to a condition):
4. help (prevent):
5. help (take sth):
to help oneself to sth at table
III. help [help] SUBST
1. help sem pl (assistance):
2. help (servant):
help in a shop
IV. help [help] INTERJ
desk [desk] SUBST
1. desk:
2. desk (service counter):
3. desk (department of a newspaper):
I. help [help] VERBO intr
1. help (assist):
2. help (make easier):
3. help (improve situation):
II. help [help] VERBO trans
1. help (assist):
to help sb with sth
2. help (improve):
3. help (contribute to a condition):
4. help (prevent):
5. help (take sth):
to help oneself to sth at table
III. help [help] SUBST
1. help (assistance):
2. help (servant):
help in a shop
IV. help [help] INTERJ
Present
Ihelp
youhelp
he/she/ithelps
wehelp
youhelp
theyhelp
Past
Ihelped
youhelped
he/she/ithelped
wehelped
youhelped
theyhelped
Present Perfect
Ihavehelped
youhavehelped
he/she/ithashelped
wehavehelped
youhavehelped
theyhavehelped
Past Perfect
Ihadhelped
youhadhelped
he/she/ithadhelped
wehadhelped
youhadhelped
theyhadhelped
PONS OpenDict

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Tickets can be assigned to help desk agents who can then reply to the tickets, update the priority and change the ticket status.
en.wikipedia.org
The help desk assigns the network team issues that are in their field of responsibility.
en.wikipedia.org
The right choice of help desk software depends on the size of the organization and the complexity of the support process.
en.wikipedia.org
In major academic institutions, help desk can also refer to help provided in an academic library.
en.wikipedia.org
The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.
en.wikipedia.org